sodsohealthcare.com

    RETURN & REFUND POLICY

    Last Updated: August 31, 2026

    At SODSO Health Care Pvt. Ltd., customer satisfaction is important to us. We take reasonable care to ensure that our products are packed and dispatched in good condition. This Return & Refund Policy explains the circumstances under which returns, replacements, or refunds may be requested.

    1. ELIGIBILITY FOR RETURNS

    Due to the nature of cosmetic and personal care products, returns may only be accepted in specific circumstances.

    You may contact us regarding a return or replacement if you receive:

    • A damaged product
    • A defective product
    • An incorrect product
    • A product that was damaged during delivery

    To be eligible for review, you should contact us within a reasonable period after receiving the order and provide the necessary details regarding the issue.

    2. NON-RETURNABLE PRODUCTS

    For hygiene and safety reasons, products may not be eligible for return or exchange if:

    • The product has been opened or used
    • The original packaging has been damaged after delivery
    • The product has been altered or tampered with
    • The product is returned without a valid reason covered under this policy

    This helps us maintain product safety and quality standards for all customers.

    3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

    If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

    To help us review your request, please provide:

    • Your order number
    • Clear photographs or videos of the product
    • Photographs of the outer packaging, if applicable
    • A brief description of the issue

    We may review the information provided before approving a replacement or refund.

    4. REFUNDS

    Once a refund request is reviewed and approved, the refund will be processed through the original payment method wherever applicable.

    The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.

    5. REPLACEMENTS

    Where applicable and subject to availability, an eligible damaged, defective, or incorrect product may be replaced instead of refunded.

    We will provide further instructions regarding the replacement process after reviewing your request.

    6. ORDER CANCELLATION

    Orders may be eligible for cancellation only before they have been processed or dispatched.

    Once an order has been dispatched, cancellation may no longer be possible.

    For cancellation requests, please contact us as soon as possible with your order details.

    7. CONTACT US

    For return, replacement, refund, or cancellation-related requests, please contact:

    SODSO HEALTH CARE PVT. LTD.

    📞 Phone / WhatsApp: +91 88910 90525
    ✉️ Email: sodsohealthcarepvtltd@gmail.com

    Working Hours:
    Monday – Saturday, 9:30 AM – 5:00 PM
    Sunday – Holiday

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