sodsohealthcare.com

    SHIPPING & DELIVERY POLICY

    Last Updated: August 31, 2026

    At SODSO Health Care Pvt. Ltd., we are committed to ensuring that your orders are processed and delivered in a safe and timely manner. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped, and delivered.

    1. SHIPPING LOCATIONS

    We currently offer delivery across India, subject to service availability at the delivery location.

    Certain remote or restricted locations may have limited delivery service availability. In such cases, we will make reasonable efforts to inform you if your order cannot be delivered to the provided address.

    2. ORDER PROCESSING

    Orders are generally processed after successful order confirmation and payment verification.

    Orders may take 1–3 business days to be processed before being handed over to our delivery partner.

    Orders placed on Sundays or public holidays may be processed on the next working day.

    3. DELIVERY TIME

    Estimated delivery times may vary depending on your location and the delivery partner.

    In general, orders may be delivered within approximately 3–10 business days after dispatch.

    Please note that delivery timelines are estimates and may vary due to:

    • Delivery location
    • Courier service availability
    • Weather conditions
    • Public holidays
    • Unexpected logistical delays
    • Other circumstances beyond our reasonable control

    4. SHIPPING CHARGES

    Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

    Any applicable delivery charges will be clearly communicated to you at the time of placing your order.

    5. ORDER TRACKING

    Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or another available communication method, where applicable.

    Please allow some time for tracking information to become active after dispatch.

    6. DELIVERY ADDRESS

    Customers are responsible for providing a complete and accurate delivery address, including the correct:

    • Recipient name
    • Phone number
    • House or building details
    • Street/locality
    • City
    • State
    • PIN code

    SODSO Health Care Pvt. Ltd. will not be responsible for delivery delays or failures caused by incorrect or incomplete delivery information provided by the customer.

    7. DELIVERY ATTEMPTS

    Our delivery partners may make one or more attempts to deliver your order.

    If a delivery attempt is unsuccessful due to the customer being unavailable, an incorrect address, or other customer-related reasons, the courier partner may attempt delivery again according to their delivery procedures.

    8. DELAYS IN DELIVERY

    While we aim to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

    SODSO Health Care Pvt. Ltd. is not responsible for delays caused by:

    • Natural events
    • Weather conditions
    • Transportation disruptions
    • Public holidays
    • Courier delays
    • Incorrect address information
    • Other unforeseen circumstances

    We will make reasonable efforts to assist you if you experience an unexpected delay with your order.

    9. DAMAGED OR INCORRECT ORDERS

    If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

    To help us review your request, you may be asked to provide:

    • Your order number
    • Clear photographs of the product and packaging
    • A brief description of the issue

    Requests will be reviewed according to our applicable Return & Refund Policy.

    CONTACT US

    For questions regarding shipping or delivery, please contact:

    SODSO HEALTH CARE PVT. LTD.

    📞 Phone / WhatsApp: +91 88910 90525
    ✉️ Email: sodsohealthcarepvtltd@gmail.com

    Working Hours:
    Monday – Saturday, 9:30 AM – 5:00 PM
    Sunday – Holiday

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